Want to Improve Your Leadership and Business? Talk to Three Groups Daily
Simply put, the most successful leaders have an open and candid dialogue – on a daily basis – with three critical constituents: their employees, their vendors, and their customers. In my executive coaching and leadership development practice, I am still blown away by how many leaders lack both a culture and systems of communicating with each of these three groups. And then they are blown away when key employees leave or under-perform, key vendors disappoint, and key customers move on. These groups are the heart of a leader’s business and he or she has to be taking their pulses daily. No way around it.