Empathy’s Critical Role in Extraordinary Leadership
In the whole new world described by Daniel Pink in the phenomenal A Whole New Mind, the need for empathy by leaders is fast becoming acute. In my book, The Source of Leadership: Eight Drivers of the High-Impact Leader, I describe empathy as the linchpin of connected communication in leadership, regardless of which role you are playing in the communication.
I suggest executive coaching clients ask the following questions – at least in their in their minds – about the people with whom they are communicating: Who are you? What do you believe? What and whom do you love? What and whom do you fear? What do you desire? The more they can answer these, the more effective they will communicate.